Digital delivery
Reports and professional services are delivered digitally; no physical merchandise is shipped.
Service delivery, cancellations, and refunds
This page explains how digital reports and services are delivered and how to ask us to review a cancellation or refund.
Last updated:
At a glance
The short version
When work starts
Audit work starts after payment and complete inputs; agreed fixes begin with review.
Cancellation requests
Contact support promptly; whether work can stop depends on its delivery status.
Refund review
Requests are assessed against delivery, completed work, charges, scope, and applicable law.
Jump to a policy section
Digital delivery
Autonomous Path sells digital reports and professional services. We do not ship physical merchandise, so there is no physical item to return. Root-Cause Audit reports and Product Data Fix Sprint handoffs are delivered through the verified customer account and the delivery email connected to the order. Earlier scanner reports remain attached to the verified customer account for download.
When work starts
Root-Cause Audit work starts after payment confirmation and all required inputs are accepted as complete. Product Data Fix Sprint and advisory requests begin with a scope review. Earlier automated report orders follow the timeline shown at their checkout. No production change is made without the validation and approval steps described for that service.
Cancellation requests
A checkout that is not completed does not create a paid order. If you need to cancel after payment, contact support as soon as possible. Whether the order can be stopped depends on whether evidence review, report preparation, or agreed service work has already started.
Refund requests
Refund requests are reviewed against the delivery status, the work already completed, duplicate or erroneous charges, the scope shown at purchase, and applicable law. Work that has already been completed or a digital report that has already been delivered may not be refundable. We confirm the outcome of each request in writing.
How to request a review
Email support from the address used for the order and include the order or payment reference, the service purchased, and the reason for the request. Do not send payment-card details by email.
Rights that still apply
This policy does not limit consumer rights that cannot be excluded under applicable law or any different written terms agreed for a specific project.
Contact
Send delivery, cancellation, or refund questions to support@autonomouspath.ai.